Legal
Privacy Policy
How we collect, use and protect personal information when you contact Avello, use our website or work with us as a landlord or tenant.
Data collection
We collect information you provide directly, including your name, email address, property details, tenancy details and any information you include in a message or attachment.
Contact forms
When you submit a form through avelloproperty.co.uk, we use the information provided to respond to your enquiry, assess how we can help and keep a record of our communication.
Tenant enquiries
If you contact us as a tenant, we may use your details to respond to maintenance requests, tenancy questions, move-in or move-out support and other issues relating to the property you occupy.
Landlord enquiries
If you contact us as a landlord, we may use your details to discuss services, provide quotations, coordinate compliance activity and support the ongoing management relationship.
Cookies
Our website may use cookies and similar technologies to support core functionality, understand website performance and improve the visitor experience.
Marketing communications
We may send occasional service updates or marketing messages if you have asked to hear from us or if we have another lawful basis to do so. You can opt out of non-essential marketing communications at any time.
Data retention
We keep personal information only for as long as reasonably necessary for the purpose it was collected, including to provide services, maintain records and meet legal or regulatory requirements.
Your rights
Depending on your circumstances, you may have rights relating to access, correction, deletion, restriction, objection or data portability. Contact us if you would like to make a request.
Contact details
Questions about this Privacy Policy can be sent to admin@avelloproperty.co.uk.